Compressed Natural Gas (CNG)

Who They Are

The client is a prominent compressed natural gas (CNG) provider operating across multiple regions in North America, serving a diverse range of industrial and commercial customers. With a workforce of approximately 150–300 employees, including operations managers, billing specialists, and field technicians, they manage a large and complex asset base critical to regional energy infrastructure. The company is recognized for its commitment to safety, innovation, and reliable fuel delivery throughout its extensive service area.

What They Do

The company specializes in the supply and distribution of compressed natural gas, managing assets and fleet operations across dispersed geographic locations. Their core operations include real-time monitoring of CNG consumption, coordinating fleet logistics including third-party providers, and executing maintenance and repair schedules to ensure uninterrupted service. They also focus on accurate and transparent customer billing to support long-term business relationships and operational efficiency within the competitive energy sector.

Why They Started with Equipt.ai

The provider selected Equipt.ai to overcome inefficiencies in their asset and fleet management, reduce billing inaccuracies, and gain real-time operational visibility. They sought a modern, integrated platform capable of automating workflows, providing actionable insights from IoT data, enhancing coordination with third-party providers, and ensuring timely maintenance to minimize downtime.

How Equipt.ai Changed Things

Equipt.ai revolutionized the customer’s operations by creating a unified platform that seamlessly integrated asset tracking, fleet management, billing, and predictive maintenance. This comprehensive solution provided real-time insights into CNG consumption and asset status, streamlined fleet routing to reduce inefficiencies, and enabled proactive maintenance scheduling based on data-driven forecasts. As a result, the provider experienced smoother workflows, quicker issue resolution, tighter cost control, and higher customer satisfaction. Specifically, the company achieved a 20% increase in customer satisfaction thanks to accurate billing, a 15% reduction in unnecessary fleet trips, and a 25% improvement in service uptime through predictive maintenance. These enhancements fueled cost savings and revenue growth, ultimately boosting operational profitability by 10–15% and reinforcing the provider’s leadership in CNG services.