Use Cases / Original Equipment Manufacturer (OEM)
Original Equipment Manufacturer (OEM)
Simplifying and Enhancing Repair and Maintenance Efficiencies while Transforming Customer Experience
Industry
Oil and Gas (O&G) Original Equipment Manufacturer (OEM)
Product Category/Application
Rental & Equipment Operations
User
The company and its customers: Repair & Maintenance (R&M) Manager, Equipment Manager, Manufacturing Manager
Objective
To elevate market share, streamline internal processes, and enhance customer experience and journey.
Summary
Equipt's Rental and Equipment Operations Integrated SaaS module empowers an O&G OEM to elevate market share and streamline internal processes while enhancing customer experience. The platform facilitates an intuitive-simplified Repair & Maintenance process for its customer's assets. Customers gain real-time insights into costs and progress, fostering transparency and self-serve status updates. Equipt offers an intuitive and innovative eCommerce-style display of inventory, enhancing customer experience by simplifying and knowing where each piece of equipment is in its repair cycle and when it will be available for reuse. In addition, Equipt's SaaS module seamlessly integrates with existing ERP systems to ensure accurate financial postings, enhancing overall operational efficiency.
The company is able to do the following tasks:
Repair & maintenance of customer-owned assets
Provide access to its customers to track repair & maintenance costs and progress
Display eCommerce style inventory to the customer
Integrate with its ERP system to do financial postings
Outcome
OEM achieves
Increased market share and competitiveness
Enhanced customer experience and loyalty through transparency, real-time insights, and self-serve status updates
Streamlined internal processes and operational efficiency
More Use Cases
Copyright © 2025 - ALL RIGHTS RESERVED