Original Equipment Manufacturer (OEM)

How Our Customer Cut Repair Time by 25% in OEM Services

Case Summary

Challenge

An Original Equipment Manufacturer (OEM) struggled with fragmented asset management, repair workflows, and financial postings, leading to limited visibility, slower repairs, and reduced customer transparency, impacting competitiveness and efficiency.

Solution

Equipt.ai gave the OEM an automated platform to manage asset repair and maintenance end-to-end, allowing real-time cost tracking, inventory viewing through an eCommerce-style interface, and seamless financial integration.

Result

The OEM achieved a 25% reduction in repair cycle time and a 20% increase in customer satisfaction scores within the first year of implementing Equipt.ai. Additionally, the company saw a 15% improvement in resource utilization, enabling more efficient allocation of labor and parts.

The Story

Who They Are

A prominent Oil & Gas OEM serving a large customer base that relies on efficient repair, maintenance, and asset management services.

What They Do

They manage the repair and maintenance of customer-owned assets, provide clients with real-time cost and status tracking, display inventory availability in an intuitive interface, and ensure all financial activities are posted via ERP integration.

Why They Started with Equipt.ai

The OEM needed to streamline internal processes, improve transparency, and modernize customer interactions. Manual tracking slowed operations, limited visibility, and restricted scalability, prompting the shift to an integrated, automated solution.

How Equipt.ai Changed Things

Equipt.ai revolutionized the OEM’s repair and customer management workflows by enabling faster, more transparent, and data-driven operations. The platform’s real-time asset tracking and cost visibility empowered customers with up-to-date information, while the user-friendly eCommerce-style inventory interface and seamless system integration streamlined accuracy and efficiency. As a result, the OEM realized a 25% faster repair cycle and boosted customer satisfaction by 20% within the first year. Improved resource utilization (up by 15%) allowed for smarter allocation of labor and parts, driving stronger market competitiveness, enhanced customer loyalty, and overall operational excellence.

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