USE CASES
Wastewater Solutions
How Our Customer Enhanced Customer Satisfaction in Wastewater Services
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Case Summary
Challenge
A wastewater company, specializing in evaporation for the oil and gas industry, struggled with real-time monitoring, proactive maintenance, and billing accuracy. Limited equipment visibility and delayed issue response affected client satisfaction, efficiency, and costs.
Solution
Equipt.ai enabled real-time monitoring of wastewater units, provided reliable performance data to customers, and allowed proactive service dispatch. It tracked downtime and response times to optimize resources and ensured accurate billing through transparent data.
Result
After implementation, the wastewater provider saw a 30% boost in operational efficiency, 25% higher customer satisfaction from transparency and proactive service, 20% fewer billing disputes, and a 15% reduction in service downtime, ensuring reliable future operations.
The Story
Who They Are
The client is a wastewater solutions company headquartered in Houston, Texas, employing roughly 100–250 staff members. They specialize in providing evaporation-based wastewater treatment solutions tailored for the oil and gas sector. Serving a broad geographic area with a focus on environmental compliance and operational reliability, the company employs skilled rental and equipment operations professionals committed to high-quality service delivery.
What They Do
They deliver advanced wastewater treatment services primarily through evaporation techniques, focusing on treating, managing, and recycling water produced from oil and gas operations. Their operations involve management of rental equipment fleets, real-time monitoring of performance, and provision of transparent data to clients. The company coordinates service dispatch and manages repair and maintenance workflows to maintain continuous, compliant wastewater processing.
Why They Started with Equipt.ai
The company sought to overcome operational challenges related to asset performance visibility, timely maintenance, and billing accuracy. They needed a robust, integrated platform capable of delivering real-time data insights, automating service dispatch, tracking downtime, and ensuring transparent billing, all while enhancing customer trust and operational efficiency.
How Equipt.ai Changed Things
Equipt.ai transformed their operations by integrating real-time IoT monitoring, predictive service dispatch, and comprehensive tracking into a single platform. This enabled the company to respond proactively to equipment variances, reducing service downtime by 15%, and provide clients with transparent performance data, boosting customer satisfaction by 25%. The seamless billing integration enhanced accuracy, reducing disputes by 20%, and strengthened client trust. Overall, these operational improvements drove a 30% increase in efficiency and positioned the company for scalable growth and future repair and maintenance readiness.
Integrations used with Equipt.aI
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